Perbadanan Stadium Johor (“we,” “us,” or “our”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our sports facility booking system.
Information We Collect
2.1 Personal Information
When you create an account or make a booking, we collect information such as your name, address, contact number, email address, and payment details.
2.2 Booking Information
We collect details related to your facility bookings, including dates, times, and types of facilities booked.
2.3 User Accounts
Information related to your user account, such as login credentials and account preferences.
How We Use Your Information
3.1 Facility Bookings
We use your information to facilitate and manage facility bookings and communicate with you regarding your bookings.
3.2 Improvements and Analytics
We analyze user behavior to enhance our sports facility booking system, improve user experience, and optimize our services.
3.3 Communications
We may send you important notifications related to your bookings, accounts, or changes to our services.
Information Sharing and Disclosure
4.1 Service Providers
We may share your information with third-party service providers to facilitate our sports facility booking services.
4.2 Legal Compliance
We may disclose your information if required by law or in response to valid legal requests.
Your Choices and Rights
5.1 Account Settings
You can manage your account settings and preferences at any time.
5.2 Access and Correction
You have the right to access and correct your personal information. Contact us for assistance.
Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact Perbadanan Stadium Johor at [contact information].
By using our sports facility booking system, you agree to the terms of this Privacy Policy.
Refund and Cancellation
Refund:
– Refund policies for services will be outlined in the service agreement or contract.
– In the event of cancellation, any fees paid in advance may be non-refundable.
Refund Request:
– Customers can request a refund by contacting our customer support team at customer support.
– Provide order details and a brief explanation for the refund request.
– Refunds for bookings will only be considered in cases where customers provide valid reasons, such as the unfortunate event of a death or emergencies.
Cancellation:
– Customers may cancel services according to the terms outlined in the service agreement.
– Cancellation prepaid fees may be non-refundable.
Cancellation Request:
– Customers seeking to cancel an order or service should contact customer support.
– Follow the instructions provided by our customer support team.
